How can I confirm that my webhook URL is properly configured to receive notifications?
You can verify the accuracy of your webhook setup by sending test notifications to the URL during the configuration process in the user interface. This ensures that the notifications feature is correctly set up before activation.
How do I know if there’s an issue with my webhook notifications?
You will receive automated daily emails sent to all configured webhook email addresses to alert you if notifications fail to be delivered. Upon receiving such an alert email, the customer responsible for the webhook infrastructure should promptly take action to restore the reachability of the webhook URL. This ensures that failed notifications are retried within the defined retry interval and successfully delivered. Neglecting to take action may result in the loss of notifications beyond the retry period.
What could be causing me to not receive any webhooks?
To troubleshoot, ensure the webhook URL is correctly configured, review firewall restrictions, and conduct a “Click to Test” from the user interface to confirm reachability.
What could be causing intermittent issues with receiving webhooks?
Ensure that your notification-receiving server can effectively manage peak loads of messages. As transaction rates increase, expect to receive the same or more notifications per second. If your webhook server cannot handle the volume, it may become slower or occasionally unreachable.